Welcome to bowlcraft.shop. To ensure you have a clear understanding of our order delivery and logistics arrangements, we have established the following Shipping Policy.

Due to continuously rising operating costs and sustained financial losses over recent years, the company is currently undergoing an inventory adjustment and liquidation sale. Consequently, the majority of the ceramic bowls, dishes, and kitchenware featured on our website are being offered at discounted prices as part of a limited-quantity sale; stock for certain items is limited and available only while supplies last. Although we are currently in a liquidation phase, we remain committed to diligently processing every order and making every effort to ensure that your items are delivered safely.

I. Order Processing Time
All orders will be processed on the same day that successful payment is received.
Under normal circumstances, once an order is confirmed, we will arrange for packaging and hand it over to our logistics provider for shipment as quickly as possible. During holidays, peak order periods, or in the event of force majeure (unforeseen circumstances), processing times may experience slight delays.

II. Shipping Origin
All items are shipped from our warehouse located in the United States.
We will select the most suitable logistics and delivery service based on your shipping address to maximize shipping efficiency and minimize delivery times.

III. Shipping Duration
The standard shipping duration is estimated to be 2 business days.
Actual delivery times may vary depending on weather conditions, holidays, logistics provider schedules, or delivery conditions in remote areas; however, we will make every effort to ensure your order is delivered in a timely manner.

IV. Order Tracking
Once an order has been shipped, customers will typically receive corresponding logistics information or status updates, allowing them to track the progress of their delivery.

V. Receiving Instructions
Upon receiving your shipment, please inspect both the packaging and the condition of the items immediately. If you discover any shipping damage, missing items, or obvious quality defects, please contact our customer service team as soon as possible for assistance.

VI. Return Policy
Customers may request a return within 30 days of receiving their items.
Returned items must be in good condition, and we request that you retain the original packaging whenever possible. Certain specialized items or items that show clear signs of use may not be eligible for return.

VII. Refund Information
For orders that qualify for a refund, once the request has been reviewed and approved, the refund amount will typically be credited back to your original payment account within 3 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your specific payment provider or bank.

VIII. Contact Information
If you have any questions regarding your order’s shipping, logistics status, or the return process, please contact us via the “Contact Us” page on our website.

Thank you for your support and understanding of bowlcraft.shop.