Welcome to bowlcraft.shop. To ensure a positive shopping experience for our customers, we have established the following Refund and Return Policy; please read it carefully before making a purchase.

Due to continuously rising operating costs and sustained financial losses over recent years, the company is currently undergoing an inventory adjustment and liquidation sale. Consequently, most of the ceramic bowls, dishes, and kitchenware available on this website are being offered at discounted prices as part of a limited-quantity sale. Although we are currently in a liquidation phase, we remain committed to diligently processing every customer’s order and providing reasonable after-sales support.

I. Order Processing Time
All orders will be processed on the same day that payment is successfully received.
Once an order is confirmed, we will arrange for product inspection, packaging, and shipment as quickly as possible.

II. Shipping Time
Under normal circumstances, the estimated shipping time for items is 2 business days.
Actual delivery times may vary slightly depending on weather conditions, public holidays, or the scheduling of our logistics partners.

III. Return Period
Customers may request a return within 30 days of receiving their items.
If an item arrives damaged during transit, is missing parts, exhibits obvious quality defects, or if you have received the wrong item, please contact our Customer Service team as soon as possible for assistance.

IV. Return Conditions
Items requested for return must meet the following criteria:
The item must remain in its original, normal condition.
The item must show no signs of obvious human-induced damage.
Please retain the original packaging and any accompanying accessories whenever possible.
Valid order information must be provided.
Refunds may not be granted in the following situations:
The item shows clear signs of use or human-induced damage.
The return request is submitted after the 30-day return period has expired.
The item was not purchased directly from this website.

V. Refund Processing Time
For orders that qualify for a refund, once the return request has been approved, the refund amount will typically be credited back to your original payment account within 3 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank or payment service provider.

VI. Return Address
The return address is as follows: 105 Country Club Drive, Lords Valley, PA, 18428.
Please contact Customer Service before returning any items to confirm the return procedure and relevant details. Packages returned without prior confirmation may result in delays or complications regarding the refund process.

VII. Contact Us
If you have any questions regarding refunds, returns, or your order, please contact us via the “Contact Us” page on our website.

Thank you for your support and understanding of bowlcraft.shop.